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SHIPPING & DELIVERY
Item processing time
There are different processing time for different items. Usually ready-to-send dress processing time 3-5 business days. Make-to-order dress needs to add dress making time 7-15 business days so total about 10-20 business days. However, we will try our best to prepare the item ASAP after you place an order on our website.
Order Cutoff Time
In order for the current day to count towards your build time, Isueer offers a convenient cut off time of 12 am (Pacific Standard Time) for most orders*. Simply place your order, make payment before 12 am and your order will go into process and today will count as a build day getting your dresses to you when you need them.
When will I receive my items after I place an order?
1) Shipping Method: All products will be sent directly from China. Delivery time varies with shipping methods.
Global Express Expedited (DHL, UPS, FedEx, and TNT) takes about 7-12 business days while Global Postal Service-Tracking(National Postal Service) takes about 15-25 business days varies depending on countries. Note: the above estimates time do not include processing time.
Excepting for Global Express Expedited and Global Postal Service, the following countries can also use DPEX to deliver the order, delivery time about 7 days and shipping cost is cheaper than Global Express Expedited. If you are from these countries please contact us service@isueer.com for more information.
Singapore
Malaysia
Thailand
Philippines
Vietnam
Bangladesh
Brunei
Cambodia
Nepal
MYANMAR
Sri lanka
India
Pakistan
South Africa
UAE
2)We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.
But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.
Customs & Import Tax
If the items are detained by customs, who is responsible for the clearance of the items?
If the items are detained by Customs after the ship left the seller’s country, buyer is responsible for clearance of the detained items.
If a very large order is delivered from China to my country, will customs seize my order?
Yes, it is possible. We suggest you ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
If customs duties are incurred, who is responsible?
It is the buyer’s responsibility for the any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.
